Return and Refund Policy

 Refund Policy for Strong Movers Box Shop: 

At Strong Movers, we strive to provide our customers with high-quality packaging materials through our Box Shop page on www.strongmovers.com.au. We understand that sometimes circumstances may change, and you may need to request a refund for your purchase. To ensure a smooth and transparent process, we have established the following refund policy:

1. Eligibility for Refunds:

  - Refunds are only applicable to packaging materials purchased through our Box Shop page on www.strongmovers.com.au.

  - To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

2. Refund Requests:

  - Refund requests must be made within 14 days from the date of purchase.

  - You can initiate a refund request by contacting our customer support team via email admin@strongmovers.com.au or phone 07 3888 7428, providing the necessary details of your purchase and reason for the refund.

3. Refund Process:

  - Once we receive your refund request, we will review it within a reasonable timeframe.

  - If your request meets the eligibility criteria and is approved, we will process the refund using the original payment method used for the purchase.

  - Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items:

  - Certain items are non-refundable, including but not limited to:

    - Used or damaged packaging materials.

    - Customized or personalized packaging materials.

    - Packaging materials that have been altered or modified.

5. Return Shipping:

  - If a refund is approved, you may be responsible for the return shipping costs of the packaging materials, unless the return is due to an error on our part or if the items received are defective.

6. Damaged or Defective Items:

  - If you receive packaging materials that are damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Please note that this refund policy is specific to the Box Shop page on www.strongmovers.com.au and may differ from our policies for other services or products. We reserve the right to modify or update this policy at any time, and any changes will be reflected on our website.

If you have any further questions or require assistance regarding our refund policy, please do not hesitate to contact our customer support team admin@strongmovers.com.au or 07 3888 7428.